At CuDel Care (operated by Cudel Delight Solutions Pvt Ltd), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services. Please read this privacy policy carefully. By continuing to use our services, you acknowledge that you have read and understand the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

1.1 Personal Information

• Name, email address, phone number, and home address
• Health information of care recipients (with consent)
• Emergency contact details
• Service preferences and requirements
• Payment information

1.2 Technical Information

• IP address and browser information
• Device information
• Cookies and usage data
• Location data (with permission)

1.3 Helper Information

• Background verification details
• Professional qualifications
• Employment history
• Performance feedback

2. How We Collect Information

We collect information through:

• Direct interactions when you enquire about or use our services
• Forms completed on our website
• Phone calls and WhatsApp communications
• Service agreements and subscription purchases
• Feedback and testimonials
• Automated technologies such as cookies and tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• To match you with appropriate home care helpers
• To customize care services based on your requirements
• To manage schedules and appointments
• To process payments and maintain billing records
• To handle replacements and service changes

3.2 Communications

• To respond to your inquiries
• To send service-related notifications
• To provide updates about our services
• To request feedback and reviews

3.3 Business Operations

• To improve our services
• To analyze usage patterns and trends
• To train our staff
• To maintain security and prevent fraud
• To comply with legal obligations

4. Legal Basis for Processing

We process your information based on the following legal grounds:

• Contract fulfillment: Processing necessary for the performance of our contract with you
• Legitimate interests: Processing necessary for our legitimate business interests
• Legal compliance: Processing necessary to comply with applicable laws
• Consent: Processing based on your explicit consent, especially for health-related information

5. Information Sharing and Disclosure

We may share your information with:

• Home care helpers: To provide services at your location
• Service providers: Payment processors, cloud service providers, and other third-party service providers who assist in our operations
• Legal authorities: When required by law, court order, or governmental regulations
• Business partners: With your consent, we may share information with healthcare partners to enhance your care experience

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure data storage systems

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. The criteria used to determine our retention periods include:

• The duration of our contractual relationship with you
• Legal obligations to retain data for certain periods
• Pending or potential legal claims
• Guidelines issued by relevant data protection authorities

8. Your Rights

Under applicable laws, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal information
• Rectification: The right to request correction of information you believe is inaccurate
• Erasure: The right to request deletion of your personal information in certain circumstances
• Restriction: The right to request restriction of processing of your information
• Data portability: The right to receive your information in a structured, commonly used format
• Objection: The right to object to processing of your personal information

To exercise any of these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings, although disabling certain cookies may limit your ability to use some features of our website.

We use the following types of cookies:

• Essential cookies: Required for the operation of our website
• Analytical cookies: To analyze how visitors use our website
• Functional cookies: To enhance the user experience
• Targeting cookies: To deliver relevant advertisements

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.